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Conversational AI & Chatbots

At BrilliantFlow AI, we build AI-powered conversational agents that do more than just chat. Our bots are designed to engage, respond, act, and escalate — turning conversations into productive workflows. From answering customer inquiries and qualifying leads to booking appointments and resolving issues, our conversational agents are tailored to your goals and channels. Whether you're using WhatsApp, a website widget, or a CRM-integrated chat interface, we build solutions that drive results.

The Right AI Agent for the Right Task (opportunity for a nice graph)

Not all chatbots are created equal. We design conversational agents based on task complexity, business requirements, and deployment speed — choosing the right tools for each use case.

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Retrieval Agent

Responds to FAQs, policies, and internal documentation by retrieving and summarizing information

Customer support, internal HR/helpdesk

Task Agent

Executes workflows via conversation: schedules meetings, updates CRMs, creates support tickets

Appointment booking, lead capture, form submission

Autonomous Agent

Plans, decides, escalates, and interacts across systems — independently or as part of a multi-agent network

Advanced support, complex customer journeys, sales follow-up

We help you decide the right agent structure — from simple Q&A bots to full conversational copilots.

Fast, Flexible Deployment Across Channels

We build chatbots that can be deployed on:

  • Websites (Live chat widgets or embedded)

  • WhatsApp, Messenger, Telegram

  • Microsoft Teams or Slack (internal use)

  • Email inboxes (auto-reply + task creation)

  • Mobile apps or client portals

We use low-code tools like:

  • Microsoft Copilot Studio

  • Landbot, Tidio, or Intercom

  • Power Virtual Agents

  • Zapier or Make integrations for backend workflow automation
    And for more advanced logic or scale, we integrate with:

  • Azure OpenAI APIs

  • Webhooks and internal APIs

  • CRM and ERP systems

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Key Capabilities We Offer

Intent Recognition

We train your bot to understand customer intent, handle synonyms, misspellings, and route queries accordingly.

Natural Language Processing (NLP)

Powered by ChatGPT or fine-tuned LLMs, our bots can hold natural, contextual conversations — improving user experience and trust.

Form & Data Collection

Automate lead qualification, job applications, or onboarding via step-by-step guided conversations.

Human Escalation

Enable smooth handoff to human agents when necessary — with full conversation history preserved.

CRM Integration

Push collected data directly into HubSpot, Salesforce, Pipedrive, or your internal database with zero manual input.

Agent Handoff

Connect your chatbot to task-specific agents (e.g., pricing lookup, quote generation) as part of a multi-agent orchestration.

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Why Businesses Choose Our Chatbots

  • Faster Response Times → Reduce wait time from hours to seconds

  • 24/7 Availability → Never miss a lead or support request

  • Reduced Support Load → Free up human teams for complex cases

  • Higher Conversion Rates → Turn browsers into buyers through guided funnels

  • Scalable → Start simple and evolve your bot with new flows and capabilities over time

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Use Cases by Industry

Service Businesses: Auto-respond to quotes, appointment bookings, or service requests
Retail & eCommerce: Answer product FAQs, track orders, suggest alternatives
Real Estate: Schedule viewings, qualify leads, provide local info
Healthcare & Clinics: Triage requests, send reminders, explain procedures
Professional Services: Auto-qualify leads, handle inquiries, provide document downloads

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Our Development Process

  1. Discovery – Identify user needs and key use cases

  2. Design – Create flow diagrams and conversational structure

  3. Build – Develop and train the bot using the chosen platform

  4. Integrate – Connect with backend systems or agents

Test & Launch – Monitor, improve, and support post-launch